Closing a ticket in Autotask does not close it in Inbox
complete
A
Amit Donenfeld-Peled
- A client reaches out via chat.
- We work on the issue and close the ticket on Autotask (it converts from a chat to remote/ email support in many cases).
- We close the ticket on AT (mark it complete). But Thread still shows it open and not syncing that ticket status. We have to close/ mark it complete again on Thread.
M
Marc Rosa
marked this post as
complete
This issue is now fully resolved: We successfully rebuilt our Autotask integration from the ground up which means that this bug, along with similar ones, is now resolved.
Autotask integration partners should now feel a faster, more responsive, and less buggy Inboxing experience with Thread.
L
Luiz Pedone
marked this post as
in progress
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closed
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in progress
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under review