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Feature Requests

Planned

2

A new thread is created when a user responds to chat app (instead of updating open ticket)

Feature Requests

3

Create a flag to disable Sales Chat

Feature Requests

2

Action state done only works from actions menu and not as a slash command

2

When typing in text field, getting an image automatically added

1

Customer messages sent via Messenger after a Thread is closed cannot be viewed in Messenger

1

Non Chat Thread not showing in Customer's Teams App

2

Customers are getting their own messages as notifications

2

Slack New Thread for Customers is Super Slow

Feature Requests

1

Notes written with non-letter characters (',.) which are written in Slack mobile app clients will add unexpected carriage returns and create unexpected formatting

3

We would like a non-live configuration setting for sales flow

Feature Requests

1

Thread should handle alternate member emails in Autotask

Feature Requests

1

Can't delete or edit a note in Inbox

2

In inbox, unable to save time entry if ticket contact has no email or contact does not exist

2

Change the width of the channel bar on the left

Feature Requests

1

Sending notifications to pending members

2

Need more audio options

Feature Requests

1

My Inbox channel not showing up after initial login

2

Disable configuration question in service flow

Feature Requests

3

Add disclaimer before setting up PSA integration of what data will be synced from PSA

Feature Requests

1

Using snippet action deletes other text in reply

1

Can't remove myself from a channel in Inbox

1

Time Entry Bounds Validation making it impossible to use

Feature Requests

5

Can we send custom welcome messages?

Feature Requests

2

Pressing on Push Notifications on Mobile Crash

1

Customer responses from Messenger are triggering emails from Connectwise

In Progress

30

Integrate ChatGPT to provide troubleshooting instructions to user

Feature Requests

4

Closing a ticket in Autotask does not close it in Inbox

1

Autotask not syncing certain messages or status updates to tickets in Thread

1

Thread Customer Service App authentication fails on Teams Desktop app for Azure Virtual Desktop

2

actions from autotask are not syncing to inbox & messenger.

Feature Requests

30

ability to add people to ticket in cc

Feature Requests

1

While searching new thread comes shows in the results list

24

Bundled, merged, and and child threads

Feature Requests

2

As the primary admin for my thread workspace, my admin account does not show up under members

33

Ability to @mention team members

Feature Requests

1

Inbox Not Switching Primary Screens

20

Show who did the action in Inbox

Feature Requests

1

As a ConnectWise Manage user for Messenger submitted threads, I would like the customer problem description to be included as the "initial description" in ConnectWise so that the first note on the ticket does not become the initial problem description

Feature Requests

9

Contact Phone Number

Feature Requests

4

users are getting errors in teams for chat genie

1

See commonly used responses

Feature Requests

7

Company name on the threads list

Feature Requests

8

Auto Assign Chat to Agents

Feature Requests

Complete

5

Copy/ Duplicate Flows

Feature Requests

1

Wrong number displayed in Timer channel in Inbox

2

User getting error when attempting to change the primary contact on a thread

2

Partner getting integration error when testing ticket.

1

As an Autotask Partner, I am unable to select chat source in Messenger Settings

6

When user checks “resolution notes” on time entry, it does not add to resolution in Autotask

1

Running into authentication issue when testing sales chat using gmail

3

Add attachments

Feature Requests

5

veiw attachments

Feature Requests

12

Inbox as a pod in ConnectWise Manage

Feature Requests

1

Support end-customer authentication in Messenger with phone number (vs email)

1

When you add a new blank line in a thread reply, it must be maintained when sent as a message

1

28 threads exist but only 28 being shown in inbox

11

Add Site / Location field

Feature Requests

2

Removing member from members removes mention in the PSA but not in Inbox

1

Copilot Autoprioritization Error - "Trying to get property 'en' of non-object"

1

CoPilot Option only comes us randomly

2

Slack customer not receiving after-hours autoresponse

1

In messenger, when end user is prompted to select a configuration, it does not ask a question.

3

As an Autotask partner, we would like our customers to be notified of updates to Threads that did not originate as chats

Feature Requests

2

Ticket randomly assigned to tech when status is changed during business hours

2

When changing a status on a thread within inbox get error code, "PSA: Value does not exist for the required field companyID", ticketID = 11326 Seems to only impact non-chat tickets

1

Teams Session does not pass through authentication to Teams Service App

1

1700 old open items in inbox

1

From Teams, customer is receiving her replies back from the MSP bot

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