Thread
Roadmap
Feedback
Changelog

Roadmap

Planned

Ability to add an email address (or non-company CW contact) in CC to a ticket from Inbox
Feature Requests
Magic AI: CW board inclusion/exclusion
Feature Requests

In Progress

We would like to be able to White label the OTP emails
Feature Requests
Route tickets to correct company using AI
Feature Requests
Individual Module for Magic AI
Feature Requests
Filter views by SLA Status
Feature Requests
Rewst vendor integration
Integrations

Complete

Dispatching Automation
Feature Requests
Filter or sort Inbox by thread status
Feature Requests
ConnectWise RMM
Integrations
Expose Ask Magic Data Over MCP
Feature Requests
Super Magic - Access to read from Planner
Feature Requests
Add ticket Source to Thread Inbox
Feature Requests
Thread MCP Server
Feature Requests
Standalone "Chat with Magic" Section in Inbox (Outside of Threads)
Feature Requests
Bundle/Merge Functionality
Feature Requests
Dark Mode in Admin Portal
Feature Requests
Immybot
Integrations
Co-Managed Technician Access in Thread Inbox
Feature Requests
Hudu vendor integration
Integrations
NinjaRMM
Integrations
Disable Ticket Number Display in Teams Message Conversation Name
Feature Requests
Voice On-Call: Stop paging when the ticket status changes before anyone accepts
Feature Requests
Flows general page needs a column for Folder
Feature Requests
CoPilot: Identify related tickets and bundle/merge automatically
Feature Requests
Super Magic should have the ability to Bundle and Merge tickets
Feature Requests
Afterhours AI Bot Outgoing Calls to On-Call Techs
Feature Requests
Ability to have status automation for Voice AI
Feature Requests
Allow to customise closing message
Feature Requests
Automatic Voicemail Audio Transcription for Email Connector in ConnectWise Manage
Feature Requests
Include Caller Info in Voice AI Summaries
Feature Requests
Pass contact information to CW when contact not found by phone or name
Feature Requests
Powered by Canny