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Feature Requests

Planned

Include images in TimePad entries

Feature Requests

Update status when accepting ticket

Feature Requests

Customize estimated response and assignment times in Messenger

Feature Requests

I want to be notified when a thread is assigned to me

Feature Requests

See ticket due date in Inbox

Feature Requests

Multi Factor Authentication

Feature Requests

Change the width of the channel bar on the left

Feature Requests

In Progress

Magic Agents: Ability to choose a status when Magic Agent triages the thread

Feature Requests

When using Chat tab from Teams, if you have active threads - bot should ask if you are looking to update an existing thread or start a new thread

Feature Requests

Have an alternative way to log in to Inbox

Feature Requests

Option to customize my notifications

Feature Requests

Complete

Disable configuration question in service flow

Feature Requests

Ability to turn off the configurations in Messenger to the customer

Feature Requests

Stop running timer when switching to another ticket

Feature Requests

AI Based initial responses

Feature Requests

If a time entry with the resolution Checkbox checked is submitted, the ticket status should be updated to closed

Feature Requests

Re-opened threads should go to the board they were closed on

Feature Requests

Ability to pause and restart timer in a thread without resetting the time

Feature Requests

Magic AI: Auto-recommend a new summary for low-context initial summaries

Feature Requests

Ability to filter tickets based on agreement type

Feature Requests

Messages for different tickets are getting grouped into one

Feature Requests

MSFT Teams Service app: Draw attention to Messenger with a larger app, left-aligned

Feature Requests

TimeZest Integration

Ability to zoom in on image attachments in Inbox

Feature Requests

Employee Photos

Feature Requests

Single-Sign On (SSO) login for Partner members

Automatically change the status of a ticket based on chat actions

Feature Requests

Need to start displaying audit logs in Admin panel

Feature Requests

Automatically move tickets to in progress status when replying to a thread

Feature Requests

Note updates also send to Channel / Ticket updates repost thread

Feature Requests

Add "Change Priority" to the action list

Feature Requests

Auto-Fill Date on time entry

Feature Requests

Hide threads from specific boards (ex: Internal) from displaying to contacts in Messenger

Feature Requests

Ability to add contacts in CC field (approvals workflows)

Feature Requests

Scheduling: Calendar view and delegated scheduling capability in Inbox

Feature Requests

Notify techs when *Mentioned*

Feature Requests

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