"Linked Threads": Bundle and merge support for ConnectWise
complete
M
Marc Rosa
complete
Thread released
Linked Threads
for ConnectWise integration customers in July 2023, enabling Inbox users to combine two or more threads.This helps you simplify your inbox in lockstep with the PSA via existing "bundle" and "merge" capabilities. With Linked Threads, you can collapse two or more threads into a single conversation card and then expand the linked thread to review individual threads as needed.
Stephen Boss
Hi all, bundle and merge has been released for ConnectWise partners. It is on our roadmap for Autotask.
M
Marc Rosa
Merged in a post:
Bundled and Merged
B
Brandon Fox
PSA support within Inbox for Bundled and Merged
M
Marc Rosa
Merged in a post:
As an autotask partner, I would like to see merged threads in Inbox
D
Dean Chauhan
M
Mark Alayev
in progress
We are nearly completed with this feature and are testing in staging. We expect for this to go live the week of 4/10 for beta customers, and 4/17 for everyone. Thanks!
K
Kristof Orts
Merged in a post:
Bundle tickets
Thread
The ability to bundle child tickets to a parent ticket
K
Kristof Orts
Merged in a post:
Bundle & Merge Threads in Inbox
T
Tyler Mack
As a MSP, I want to be able to merge or bundle threads / tickets in Inbox.
K
Kristof Orts
Merged in a post:
Show Bundled Threads
V
Victoria Tovar
Show bundled threads and their associated Tickets. There should be parent thread and child thread.