Feature Requests

Internally we are getting much better results from Grok 4 Fast vs Chat GPT 5, also seeing its cheaper cost, have you considered alternatives to run Magic AI?

I would like the emails branded, so the code verification should come from my domain either using my own mail service or setting up SPF / Relay permissions for chat genie with SPF and DKIM. Baring that at a minimum the message 'Great. Please enter the verification code sent to your email.' should be updated to show 'Great. We sent an email from help@chatgenie.io with a code to verify your email, can you please enter the code below' or similar.

Group views by folders or separate "My views" from "General views" so we can have more visibility of the views that we create for our own management or organization.

AI that can identify trends in client's ticket history. Many times "band-aid" fixes are applied to individual support sessions when those symptoms could be indicative of greater issues. Something that automates this process and potentially reports that to the account managers could go a long way in providing long-term resolutions.

Currently, after a period of inactivity in the Web Inbox, new client messages only cause the inbox tab to appear bolded. There are no additional pop-up reminders or renewed notifications if a message goes unanswered for a certain time frame. The requests is for a feature that triggers a secondary (or renewed) notification—such as a pop-up or sound alert—if an incoming chat message remains unanswered after a configurable period (e.g., 10-15 minutes, 2-3 hours). Benefits: •Reduces the chance of missed or delayed replies in customer conversations. •Improves responsiveness by reminding users of unattended messages. •Increases user satisfaction with chat workflow and notification reliability. •Supports service level adherence and faster client support turnaround.

Protect portal with MFA

For frequently asked questions, techs commonly provide a repeated snippet and a link to a help desk article, usually linking to documentation captured in IT Doc tools like IT Glue. How Might We automatically generate responses to FAQs based on the content provided for a contact's business within IT Documentation?

The ability to drag and drop entries in planner from one location to another automatically assigning a technician and the time specified in the row with a 30 minute automatic time assignment for the location within the row the item is dragged to.

Our technicians prefer to work out of the inbox desktop app and the links for the ticket only open to the web version.