Description:

Currently, Thread’s chatbot in Microsoft Teams and Messenger defaults to English for all system messages and automated responses, regardless of the organization’s preferred language or communication style. This feature would allow administrators to configure both the default language (e.g., Dutch, Spanish, French) and the tone and style of system-generated messages—such as prompts, ticket creation confirmations, and error notifications to align with the organization’s branding and communication standards.

Benefits:

Ensures chatbot communication reflects the organization’s language, tone, and style preferences

Enhances accessibility and inclusivity for non-English-speaking users

Promotes a consistent and professional user experience across all interactions

Reduces the need for manual translation or message customization

Strengthens brand identity through tailored messaging.