Update status when accepting ticket | Voters

Update status when accepting ticket

under review

Victoria Tovar

When you hit accept on the pop up, it assigns you to the ticket, can we get it to update the status to one of our choosing? either automatically or pop up an option to set the status?

December 29, 2022

Albert Lotito

for example, in our case the ticket should move to "In Progress". 
The question, in CW, from and SLA POV (internal CW Timers and triggers) will skipping Assigned break workflows.
CW' SLA system is clunky. A solution, maybe, is to progress the ticket tot eh desired status i.e. Under the covers set it "Assigned", wait for the call back with the updated status and then set to desired status.

Stephen Boss

marked this post as

under review