new
Inbox 1.7
New and improved for
Views
and Insights
- đ Layer & retain filters in Insights: Clicking on an Insights chart now applies a Personal Filter, letting you stack multiple filters at once for deeper analysis using Insights or Views filters. Insights-applied filters also stay in place as you navigate to other viewsâso you can move across Inbox without losing your selections.
- đ« Filter by Ticket Category in Autotask: Autotask workspace users can now refine results with a Ticket Category filter for faster, more precise views.
- đ Create Date filter respects timezones: The Create Date filter now matches your workspaceâs timezone instead of defaulting to ESTâmaking it easier for global MSPs, especially in APAC, to work in local time.
- Clear & Save Buttons behave as expected: The Clear and Save as⊠buttons disappear correctly when all personal filters and display settings are removedâmaking it easier to trust that your filters are set just right.
- Consistent Filtering from Insights charts: Clicking on Insights bar charts now always adds or removes the selected value as a filter, even after navigating away and returning. Previously, filters wouldnât be removed if they were added and removed via Insights after switching views.
Other improvements
- Inbox users can now update the configuration field while viewing a thread or directly from the Contacts page. The dropdown input is now easily accessibleâno more hidden menus behind the sidebar