new
Inbox 2.19
Easier Plans & Licenses management
Admins can now search and sort the Plans & Licenses table, making it simple to organize end customers and apply the right licenses.
Bug fixes and improvements
- Admins who click on the Status Mapping link from Triage Agent will correctly navigate into Admin > Status Automation page (instead of into Inbox).
Magic Recap: Easier Template Management & Testing ✨
Admins can now manage and test Magic Recap templates more easily from the redesigned Recap Settings page in Assistive AI:
- Cleaner layout for creating and editing templates
- Emulator now lets you toggle between templates when previewing
- Search across all your threads by title or ID, so you can pick the right thread context to properly test each template
These updates make it faster and simpler to create and manage Magic Recap Templates! 🚀