new
Inbox
Inbox 2.3
Improvements to Views Insights and
List Layout
New tools and behavior for Insights:
- 📅 Slice by Create Date & Company: Track when support requests are created and easily identify which companies are generating the most requests.
- 🖱️ Click to filter: Drill deeper into specific questions by clicking slice values directly within the Insights table.
- 👀 Improved readability: Insights now display all content within the page, without scrolling, and are more responsive to support large data sets, making it easier to scan and analyze without overlapping text.
Updated details in the Views List layout:
- 📅 Planner: See details about a planner event tied to a thread.
- ⏳ Swarm Mode: Track the thread's Swarm Mode SLA countdown.
- 🔗 Linked Threads: Quickly identify when threads are bundled or merged.
- ✍️ Drafts: Easily spot threads with unsent content typed in the composer.