Inbox 2.5

New for Views
🎯 More powerful Status filtering
: The Status filter now supports "contains
" and "does not contain
" operators, making it easier to filter threads across multiple boards with shared keywords (e.g., “new,” “waiting on”). This is especially helpful for XL Partners managing many boards.
🚀 More discoverable Views Insights
: Views Insights are now easier to find within Inbox, helping more Inbox users access and leverage real-time analytics.
👀 No more hidden content
: All Views content remains visible when the Insights panel is open in both Inbox and List layouts.
Improvements to Views
Status filter sorting
: Status values now align with PSA sequencing, with active-related statuses at the top and closed-related ones at the bottom for quicker access.
Timezone-aware timestamps
: The Updated At and Created At fields now display in the Inbox user’s local timezone instead of defaulting to EST, eliminating the need for manual time conversions.
Cleaner filter menus
: Personal (“local”) filters no longer appear when creating a new view from an existing one via Save > “Create new view”, keeping things organized.
Chronological Create Date Insights
: The Create Date slice now correctly displays dates in order, making timeline analysis easier.
Filters carry over in new views
: When saving a new view via Save > Create New View, the original filters and Personal Filters now appear as expected in View Mode.
General updates
🌍 Time zone controls for Inbox
: Admins can now set a default time zone for their workspace, laying the groundwork for future updates that will align date-dependent tools like Create Date filters, Planner settings, and audit logs to match an organization’s time zone—especially useful for APAC MSPs. (Note: No features are tied to this setting yet, but future updates will connect them!)