New: Message Source details
You can now see from which collaboration source your customers and teammates are chatting with you, making it easy to understand their context and craft the best response.
Here at Thread, we've learned that chatting about support feels much more familiar and fluid than emailing or calling. So, knowing your customer's source matters when writing a reply with great tone and content.
Message Sources
helps you distinguish a long-form email from a quick and punchy Teams chat, making it easy to craft the perfect reply for that moment.🌎
Available for all PSA integration customers and for all plans.
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Improved: Ability to dismiss
Swarm Mode
A small yet mighty update: You can now dismiss
Swarm Mode
and continue with your Inbox workflow without first having to reply to a "Swarmed" thread. We've learned from folks that
Swarm Mode
can sometimes feel distracting, asking you to respond to new threads while you're focused on existing ones. This update makes it easier to stay in the zone when receiving new chats.🌎
Available for all PSA integration customers and for all plans.