July 3 2023 release: Linked Threads (Bundle and Merge)

ConnectWise PSA customers can now combine two or more threads together using , making it easy to simplify your inbox and avoid duplicative work.

With , you can collapse two or more threads into a single conversation card and then expand the linked thread to review individual threads as needed.

works in lockstep with the PSA: you can specify if linked conversations should be 'bundled' or 'merged' within ConnectWise. We know folks have strong opinions about bundling vs merging - we support 'em both!

We've learned from your strong feedback that helps you stay organized and lets you increase the "signal to noise" of your Inbox. This is especially true when multiple contacts report the same escalation or when you want to collect threads of the same topic into one organized entity.

🌎