new
Magic 1.7

NEW: Magic Agent - Emulator Mode 
🎉
We are excited to introduce Emulator Mode
, allowing Admins to simulate agent behavior without creating tickets in live PSAs. This ensures a controlled testing environment, where all actions are logged locally for review.
For teams that need to test full connectivity with a PSA, the Full Experience Mode remains available, allowing users to interact with live PSA data as usual.
What’s included in Emulator Mode:
Simulates agent responses ✅
Intent recognition ✅
External replies ✅
 How to use it:
Navigate to Admin > Magic AI > Agent Tab
Toggle Emulator Mode in the left chat.
🌎 Available for all Partners with Magic Agents ✨
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Magic Agent - Technician Feedback 💡 
We’ve added a feedback prompt that allows technicians to share their reasons for taking over a Thread. This valuable input helps us identify pain points and improve Magic Agent’s functionality.
How to use it:
When a technician takes over a Thread in Inbox, they’ll see a prompt to provide feedback
🌎 Available for all Partners with Magic Agents ✨
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Magic Agent - Separated Magic AI Actions ⚡
Admins now have more control over Magic AI actions! 🎯
Previously, Auto Prioritize, Auto Categorize, and Generate Title were combined into a single checkbox. Now, each action can be toggled individually, allowing for customized AI automation.
This ensures that threads get properly categorized and titled even after agent intervention ends, improving organization and reporting.
How to use it:
Navigate to Admin > Magic AI > Agent Tab > Setting Tab  
Enable or disable Auto Prioritize, Auto Categorize, or Generate Title separately
🌎 Available for all Partners with Magic Agents ✨
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Additional Updates
Improved Intent Control:
 Admins can now enable or disable specific intent variations while building an intent, making it easier to test without deleting content.
UI Enhancements
: The Master Intent is now displayed alongside other intents, making navigation easier.
Character Count Display: 
Users can now see character count limits for text fields, helping them write concise prompts effectively.