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Magic

Magic 2.1

Magic Agent Emulator Update: PSA-Based Client Switching! 🚀
Admins can now
toggle between different clients, contact types, and company types
in the
Magic Agent emulator
, based on their
PSA configuration
. This feature allows for
more accurate intent testing
, ensuring that outcomes reflect real-world client variations.
What’s New?
  • Switch Clients, Contact Types, and Company Types
    within the emulator
  • Real-time updates
    —no need to reload the emulator
  • PSA-Specific Display Logic
📍 Where to Find It?
  • Go to
    Admin
    →
    Magic AI
    →
    Agent Tab
    and
    start testing!
.
Separated Chat & Email Timeouts: Improved Response Handling ⏳ 🤖 ➡️ 👨‍🔧
Admins can now
set separate timeout durations for chat and email responses
in
Magic Agent
. If a contact doesn’t respond within the specified time, the request will automatically
handoff to a technician
, ensuring timely follow-ups.
What’s New?
  • Independent timeout settings for chat and email
  • Automatic technician handoff if no response is received
  • Better handling of email delays, allowing more time for replies
📍 Where to Find It?
  • Go to
    Admin
    →
    Magic AI
    →
    Agent Tab
    →
    Settings Tab
    and
    set the timeout duration.