new
Magic 2.16
Magic Recap: New trigger toggle
Admins can now choose to run Magic Recap when threads are first created, bringing back a hidden setting from the original Recap beta. Partners have used Recap in creative ways - summarizing long emails, kicking off workflows, and more - so this update gives them more flexibility while also reducing Support requests caused by hidden Recap activity.
Other updates
- Assistive Support for Notes-First Threads: Threads that start with an internal note (instead of a customer message) can now be automated with any Assistive AI trigger.