new
Magic 2.22
๐ Reminder Agent Update: Custom Time Follow-Ups ๐ดโโ ๏ธ๐
The Reminder Agent can now send follow-ups using Custom Time, triggering reminders X hours after a ticket becomes eligible, instead of at a fixed daily time.
What this improves:
- ๐จ More precise, urgency-driven follow-ups
- โณ SLA-style timing based on real events
- ๐ Better alignment with how teams actually work
This update makes Reminder Agent more flexible and reliable for time-sensitive workflows.