new
Magic 2.23
New: Listening Mode + Reminder Agent Integration 🔔
The Triage Agent no longer disengages when a user goes quiet. It now enters Listening Mode - waits in the Thread, re-engages automatically when the user replies, and lets the Reminder Agent handle follow-ups in the background.
Why this matters:
- 🧠 More no-touch resolutions
- 📥 Higher-quality handoffs
- 🕒 Fewer stalled tickets
Where to find it:
- Listening Mode settings: Admin → Triage Agent → Settings
- Listening Mode status mapping: Admin → Status Mapping (per board)
Works across Chat and Email for all AI Pro partners.