new
Magic 2.6

A fresh new look for Magic Prioritization
Magic Prioritization has been redesigned to make setup faster and easier for Admins: less clutter, fewer clicks, and a smoother experience. All the same power - default prompts and Custom Rules - are still available in a cleaner, more streamlined interface.
With this update, brand-new Thread Admins should be able to fly: setting up, testing and turning on Magic-Pri is just a few clicks away.
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Customizable Magic Agent timeout message 
Admins can now customize what Magic Agents say when a contact stops responding and the timeout ends.
Previously, Magic Agent shared: "Ok, I will find the next available team member to assist you...”.  Now, Admins can customize
 message or prompt
 it in Admin → Magic Agents → Setting Tab → Timeout Message Section.
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🚀 New Flow Action: Set Resource Team (ConnectWise only)
Admins can now assign tickets to a Resource Team directly from Flows
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New action available in Admin  -> Flows -> Action  -> PSA  -> Resource Team
Perfect for MSPs who need to dispatch work to technician groups at scale.
🌎 This feature is exclusive to ConnectWise workspaces and does not apply to Autotask or Halo.