new

Magic

Magic 2.8

๐Ÿš€ Magic Agents โ€” New Triage Agent Settings
Making Triage Agent easier to set up and more powerful:
๐ŸŽฏ Quick setup
  • No prompting skills needed โ€” easily configure how Magic Agent gathers info, troubleshoots, and communicates.
  • Perfect for teams setting up Magic Agents for the first time.
  • Test everything live with the built-in emulator.
๐ŸšจSmarter escalations
  • Define keywords (ex: talk to technician, it's urgent) - Magic Agent will automatically escalate when triggered.
  • Customize the escalation message with a
    prompt field
    - control exactly how the agent communicates the escalation to end users.
๐Ÿ› ๏ธ Custom Rules (for advanced customization)
  • Use
    Custom Rules
    to fine-tune how Magic Agent behaves.
  • Rules fully override default behavior for full control when needed.
  • Existing partners: your current prompts have automatically been moved to this section.
.
โœ… New in Flows: Set Status action
Admins can now automatically change the
Thread Status
as part of any
Flow
!
This unlocks a ton of automation possibilities:
  • ๐Ÿ”„ Set statuses dynamically as flows run
  • ๐Ÿ“Š Keep threads in sync with your process
  • โœ‹ Reduce manual updates
Now live for all partners ๐ŸŒ