new
Magic
Magic 2.8
๐ Magic Agents โ New Triage Agent Settings
Making Triage Agent easier to set up and more powerful:
๐ฏ Quick setup
- No prompting skills needed โ easily configure how Magic Agent gathers info, troubleshoots, and communicates.
- Perfect for teams setting up Magic Agents for the first time.
- Test everything live with the built-in emulator.
๐จSmarter escalations
- Define keywords (ex: talk to technician, it's urgent) - Magic Agent will automatically escalate when triggered.
- Customize the escalation message with a prompt field- control exactly how the agent communicates the escalation to end users.
๐ ๏ธ Custom Rules (for advanced customization)
- Use Custom Rulesto fine-tune how Magic Agent behaves.
- Rules fully override default behavior for full control when needed.
- Existing partners: your current prompts have automatically been moved to this section.
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โ
New in Flows: Set Status action
Admins can now automatically change the
Thread Status
as part of any Flow
!This unlocks a ton of automation possibilities:
- ๐ Set statuses dynamically as flows run
- ๐ Keep threads in sync with your process
- โ Reduce manual updates
Now live for all partners ๐