new
Magic
Magic 2.8
🚀 Magic Agents — New Triage Agent Settings
Making Triage Agent easier to set up and more powerful:
🎯 Quick setup
- No prompting skills needed — easily configure how Magic Agent gathers info, troubleshoots, and communicates.
- Perfect for teams setting up Magic Agents for the first time.
- Test everything live with the built-in emulator.
🚨Smarter escalations
- Define keywords (ex: talk to technician, it's urgent) - Magic Agent will automatically escalate when triggered.
- Customize the escalation message with a prompt field- control exactly how the agent communicates the escalation to end users.
🛠️ Custom Rules (for advanced customization)
- Use Custom Rulesto fine-tune how Magic Agent behaves.
- Rules fully override default behavior for full control when needed.
- Existing partners: your current prompts have automatically been moved to this section.
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✅ New in Flows: Set Status action
Admins can now automatically change the
Thread Status
as part of any Flow
!This unlocks a ton of automation possibilities:
- 🔄 Set statuses dynamically as flows run
- 📊 Keep threads in sync with your process
- ✋ Reduce manual updates
Now live for all partners 🌍