Messenger 4.0

Chat is the front door of your service desk — it's where end users ask and receive help all day. Messenger 4.0 is a top-to-bottom visual refresh that makes every conversation feel faster, clearer, and more alive — with nothing for contacts to relearn.

Home Landing Page

Redesigned to be cleaner, bolder, and easier to scan — stronger hierarchy, clearer status, more breathing room

Chat Interface

Chat message grouping
— consecutive messages from the same person stack under one header, the way Slack and Teams do it. Less repetition, less visual noise, conversations that are faster to read and easier to follow.

Live "thinking" animation

while Triage Agent works — when the AI is on it, users see it. End users know help is already in motion.

Inline emojis & emoji reactions

— acknowledge without adding noise. A 👍 closes the loop ("got it", "fixed", "thanks") without another message or another notification. All reactions captured in Inbox with an option to include internal note to your PSA.

Micro interactions

Several small touches that make Messenger feel alive and responsive:

Avatar hovers
Button hovers
Send button animation

Account Section

Reworked and brought up to date with the new design language