What's New
- Pause and resume transcription during active calls
- End call button in Inbox to unstick calls that don't disconnect properly
How It Works
Pausing transcription
- Available during any active call in Inbox
- Use it to keep sensitive information out of the transcript
- Note: pausing stops the transcript only — the call continues to record
Ending a call
- The technician who started the call (or the ticket assignee for inbound) can end it
- Any admin can end a call at any time
- After 24 hours, anyone on the team can end it — so stuck calls don't linger