Outbound Calling expands to supported international Voice workspaces

Partners in supported international Voice regions can now use Thread Outbound Calling once local number provisioning and carrier approval are complete.

Current eligible markets

Our current regional setup supports the United Kingdom, Netherlands, Australia, New Zealand, United States, and Canada. Availability remains subject to workspace eligibility, regulatory approval, and local number inventory.

What’s included

The existing Inbox outbound calling workflow.
Routing through the appropriate regional voice infrastructure.
Contact-number normalization using company and workspace country context.
Call recordings and transcripts added to the existing ticket workflow.
Call language aligned with the supported locale configured for the selected voice.

Before setup

International numbers may require an approved carrier bundle or KYC documentation.
Outside the United States and Canada, number provisioning is currently coordinated with the Thread Voice team and is not instant self-service.
Run a fresh Member/Contact sync before making calls.
Select the agent country carefully. It cannot be changed later because it determines the recording-storage region.

Contact your Thread representative to confirm whether your country and workspace are eligible and to begin number provisioning.