improved
Voice
Admin
Outbound Calling: per-agent consent-message speed and volume

You can now tune how each Outbound Voice Agent delivers its auto-play consent message, using the same per-agent speech controls available for inbound agents.
What’s new
- Adjust speech speed from 0.6x to 1.5x.
- Adjust volume from 0.5x to 2.0x.
- Preview both settings before saving.
- Configure each Outbound Agent independently.
- Saved values are preserved if the consent message is temporarily disabled.
Where to find it
Open an Outbound Agent and expand
Auto-play consent message
.Notes
Existing agents retain their current defaults—1.3x speed and 1.0x volume—until changed.
These controls affect the customer-facing consent message only. Technician-facing status prompts are unchanged. Live phone volume may also vary slightly because carriers can normalize audio.