Your automation shouldn’t stop at the chat window.
When an end user types “I need a new user onboarded” or “I’ve been locked out,” your team already knows what needs to happen. The problem is getting the right information, fast, without bouncing the user to a portal or playing catch-up in your PSA.
With the Pia integration, Thread can now surface a Pia SmartForm directly inside the chat — no redirects, no portals, no dropped context. When a user triggers an intent (like New User Onboarding, Password Reset, or Access Request), they see an “Open Form” button right in the conversation. They fill it out, submit it, and the data writes back to your PSA automatically.
What changes for your team:
Automation fires inside the conversation. Pia handles the complex workflow logic. Thread handles the conversation. Together, they close the loop without your techs acting as the middleman. No more chasing information. The form captures exactly what Pia needs to run the automation, structured, clean, and PSA-ready. No back-and-forth. No follow-up tickets just to gather details.
Users stay in one place. Instead of redirecting to a portal or opening a separate browser tab, the SmartForm overlays directly in the chat window. Branded, familiar, and frictionless.
This is Threaded Intelligence at work, Thread’s Triage Agent recognises the intent, Pia executes the automation, and your PSA gets updated, all without a technician lifting a finger. Your System of Agents handles the handoff so your team can focus on the work that actually needs them.
To get started, you’ll need admin access to both Thread and Pia, and AI Pro.