We've just released a new feature that gives you control over how your AI agent pronounces specific words.
Where to find it:
Voice → Agents tab → Set up (on any agent) → General tab → Custom Pronunciations (under Communication Style)How it works:
You can map any word to exactly how you want it pronounced. This is especially useful for company names, acronyms, or unique brand terms. For example, you could map "ABC" to "A B C Technologies" or "Acme" to "ACK-mee." These mappings apply to everything your agent says.Quick tip:
We recommend using this for unique identifiers only—things like your company name or product abbreviations. Avoid mapping common words like "Technologies" or "Solutions," since those would get replaced everywhere in conversation.Coming soon:
A preview feature so you can hear the pronunciation before saving.Let us know how it works for you!