You asked for a way to get Voice AI benefits without changing your caller experience. Here it is.
What's new: Minimal AI mode lets Voice AI work silently in the background — recording calls, transcribing conversations, and creating tickets — without speaking to your callers.
Why this matters: Some clients aren't ready for AI to answer their phones. Minimal AI gives you the automation benefits (call recording, transcription, automatic ticket creation) without changing how your callers are greeted.
How it works:
- - Go to Voice → Agents → Attendant
- - Under "Customize Agent behavior," select Minimal AI mode
- - Configure your routing and board/source as usual
- - Calls are recorded and transcribed automatically — AI stays silent
What changes:
- Callers are identified by phone number only (no "What's your name?" prompt)
- No AI greeting or conversation
- Recording, transcription, and ticket creation still work
When to use it:
- Clients who want automation but aren't ready for AI conversation
- High-touch accounts where you want to preserve the human experience
- Testing Voice AI value before enabling Advanced AI mode
Questions or feedback? Drop them below :point_down: