Allow automatic insertion of the ticket owner’s (technician’s) name as a variable in internal notes added by flows. Example note: 'Action needed: Please reassign this ticket to a resource who is available on Monday and Tuesday. Why: This ticket was moved back to Dispatch because it was updated by the customer or reopened on DP Service East or DP Service West during {{Ticket Owner}}’s off hours. Flow triggered: DPSE / DPSW – Off-Day Ticket Reassignment to Dispatch.' This would help teams quickly identify which technician is unavailable and streamline ticket reassignment.