Partners need the ability to customize and reorder sections in the right sidebar when working within a Thread. Specifically, the "Recent Threads by [user]" section should be movable to a higher position, ideally above the time entry box. Currently, this section is often overlooked by technicians due to its placement. Having it higher in the sidebar would ensure techs always see it, helping them reference recent threads from the same user more consistently and saving time during ticket resolution. This customization should apply organization-wide.