Ability to schedule out holiday and non-standard office hours | Voters

Ability to schedule out holiday and non-standard office hours

Nicholas Kontogonis

We would like the ability to add our holidays to our office hours

original headline: As an administrator I want to be able to set up holidays in the admin panel to prevent users from initiating live chats on holidays

Created by Thread

October 11, 2022

Jason Bristow

Just onboarding right now and we would like to have the ability to have a holiday set. Or ideally, if we could use the holiday set in Autotask that would be great.

Mark Alayev

Merged in a post:

Holiday Schedule

Dereck Radford

Recently over the Christmas holiday we were closed between 12/25 to 1/1 and we didn't think about the chats during that time. I was unable to find a way to add Holiday overrides on the hours. This would be critical for ensuring the customer that we are not available right now and the chat will be converted to a regular ticket.

December 15, 2023

Stephen Boss

Hi Dereck, 
We recently added a feature to add a Holiday out of office reply via a flow.
Use the Where Date = X and use a nested OR statement to send an auto reply action on these tickets.
e.g.
Filter:
Source = Chatgenie Messenger
AND (Date = 2022-12-26 OR Date = 2023-01-02)
Action:
Reply
"We are currently out of office for the holiday. We will follow up when we return to the office. If this is an urgent request, please call us at X"

Robert Picard

yup, a few weeks ago I drove up to a Tim Horts (Canadian but better version of Dunkin donuts) and wanted to order something. I arrived at the speaker, a auto message played 'Thank you for visting tim hortons, someone will be with you in a moment' I sat there for a few minutes before I finally drove forward to find that the store was empty.