Add Configuration as a trigger in Flows | Voters

Add Configuration as a trigger in Flows

Patrick Tardif

Having the opportunity to trigger a flow off of a configuration would really allow some of the automations to go to another level. You allow automatic pinning of a configuration to a thread - so it seems like a logical next step.

March 13, 2025

Dave Alton

I think just assigning the configuration or the most likely configuration would be amazing. Then we are sure we are working on the right machine when something comes up. When ticket is received the users standard configuration is assigned based on what is in their contact. Then you could trigger of things like, create an escalation if a computer has been involved in more than x number of tickets.