It would be helpful to add exclusion controls to Client Intelligence so ticket metrics focus on meaningful support activity.

Today, alert and proactive tickets that are auto-closed or low priority can heavily inflate ticket counts in both the Client overview and contact sections. This makes the insights harder to interpret and less reliable.

Why it matters

Client Intel is intended to be used by Technical Account Managers as part of QBR preparation. When metrics include tickets that teams intentionally do not care about, it creates noise and reduces trust in the insights.

Idea

Allow excluding specific boards or ticket types such as alert, proactive, or auto-closed tickets from Client Intel calculations.