Thread's AI skills (KB Search, Technician Brief, RIA-KB, SuperMagic) cannot read or parse image attachments submitted by customers, even when attached directly to the Thread conversation and synced to the PSA ticket.

Real example: On a recent ticket submitted, the customer attached a Dell SupportAssist diagnostic screenshot. The KB Search and Brief skills ran with zero awareness of the image — operating only on her one-line text message. SuperMagic confirmed it has no tool to retrieve or parse attachments at all.

Urgently Requested:

Attachment retrieval tool for SuperMagic and AI skills

OCR/image parsing so extracted text (error codes, diagnostic readouts) is injected into AI skill context

Explicit flagging in skill Brief when an unreadable attachment is present — rather than silently omitting it

Diagnostic screenshots are among the most valuable context a customer can provide. This gap silently degrades every AI-assisted triage run where a customer attaches additional context outside of text.