Add the ability for resources on a thread to mark it as 'done' in their own inbox | Voters

Add the ability for resources on a thread to mark it as 'done' in their own inbox

complete

Hunter Dancer

on a thread with multiple tech's working on it, if when one tech has finished their work on the thread, but the thread is to remain open and worked on by another tech, that the original tech can mark the thread as 'completed' in their instance of inbox

Created by Griffin Steinman

October 12, 2023

Autopilot

Merged in a post:

Allow users to mark themselves as done on a ticket in Inbox (resource-level completion)

Ryan Haas

Users need the ability to mark themselves as done on a ticket within Thread Inbox, similar to the resource section in ConnectWise PSA. This would allow individual engineers to indicate their work is complete without changing the overall ticket status for everyone. The goal is to ensure tickets stop showing as assigned to them in ConnectWise once they finish their part, improving workflow clarity and assignment accuracy.

April 3, 2026

Ricky Balmaceda

marked this post as

complete

We’ve made updates that cover this request (sometimes in a slightly different way than originally suggested). Marking this as completed, but if there’s still more we can do here, please submit a follow-up request.