We need the Thread Triage Agent to treat client portal tickets with the same response method (email) and chaser timing (48 hours) as email tickets, without changing the ticket source from 'portal' to 'email'. This is essential for accurate client reporting and would improve workflow consistency and client experience. Currently, portal tickets are handled as chat tickets, which causes issues with communication and chaser timing. Enabling this configuration would allow us to maintain reporting integrity while ensuring portal tickets receive the same triage and automation as email tickets.