Allow resolution without time entry
Q
Quinten van Noorloos
Add the possibility to add a note to a thread that also fills the resolution field without entering time.
Sometimes a time entry has already been added and we don't want another time entry (we round off time entries to 15 minutes) but still want to fill the resolution field.
Currently we need to open Autotask and manually edit the thread for this.
Z
Zach Flint
This would be extremely useful for anyone who doesn't use time entries. We are an internal IT team using Thread with CW PSA but do not have a need for tracking time on tickets. However, being able to use the Magic AI "write entry" button to create a resolution for the ticket and not needing to have time entered would be HUGE!