Allow Super Magic to Use Inbox Views
D
Dylan O'Hara
Add support for Super Magic skills to read and operate directly against Inbox/New Ticket views instead of querying PSA boards independently. Today, skills pull tickets from the PSA API without access to the active view filters, which causes discrepancies between the tickets shown in the Inbox and the tickets processed by a skill. Users currently have to manually recreate and maintain matching exclusion logic inside each skill, including excluded companies, contacts, ticket sources, subtypes, statuses, and bundled child ticket rules. The requested feature would allow a skill to inherit the exact filters from a selected Inbox view so ticket pulls always match what users see on screen. This would reduce maintenance drift when views change and support workflows such as automated ticket triage, technician recommendation based on historical tickets and KB matches, confidence-based assignment approval, and round-robin dispatching that respects technician workload and shift schedules.