Allow Time Entry in Real Time Notes CW Pod Module
S
Spencer Osborn
For our CW usecase/instance, we're limited with the pods due to the lack of an ability to use snippets or magic AI in the same pod where time is tracked as you can't use both at the same time.
To fix this, if the stopwatch could be added to the real time notes pod, it would be perfect.
C
Corey Myers
Right now, time tracking and Real Time Notes live in separate pods. To get both, techs have to load multiple Thread pods onto the ConnectWise Manage ticket screen, which clutters the board and forces them to work across several panels for what is effectively one task.
Request: surface time entry (start/stop timer, log and submit time against the ticket) directly inside the Real Time Notes pod either through a tab similar to the "Chat with Magic" tab or through an addition to the pod so a technician can take notes and capture time from one place.
Benefit: techs work out of a single pod per ticket, the Manage board stays clean, and there are fewer pods to deploy and maintain. More broadly, the fewer the pods needed to cover a tech's core workflow, the lower the friction in adoption and the cleaner the PSA screen — consolidating overlapping pod functions (notes, time, ticket info) into fewer pods serves that goal.