As an Administrator, I want to configure flows to send replies in Messenger after the ticket has been created so that automated actions can be sent to the customer in the context of the ticket
complete
D
Delcie Bean
I would like to configure flows so that actions (replies, snippets, etc) can be sent to a customer in messenger after they've declared the problem and a ticket has been submitted. This way I can send an automatic reply or snippet that is included in the context of the ticket.
R
Ricky Balmaceda
complete
We’ve made updates that cover this request (sometimes in a slightly different way than originally suggested). Marking this as completed, but if there’s still more we can do here, please submit a follow-up request.