When a Triage Intent is triggered in Thread Messenger, the ability to automatically add specific team members to the associated Messenger group chat should be supported. The use case is for tickets that fall outside the MSP's scope of support (e.g., EMR-related issues). Instead of only sending a pre-programmed message and closing the ticket, the intent could add the appropriate team members directly to the chat, enabling a cleaner handoff and allowing the end user to communicate directly with the right people.