Currently, when a technician replies to a new ticket from the Slack Companion app, the system does not automatically assign them as the ticket owner. In contrast, replying from the Inbox does trigger auto-assignment. This feature request proposes that the Slack Companion app should mirror the Inbox behavior.

Benefits:

• Ensures consistent ticket assignment workflows across Slack and Inbox, reducing confusion.

• Saves time for technicians by eliminating the manual assignment step in Slack.

• Enhances user experience for teams primarily working in Slack, streamlining their support process.