Auto categorization upon resolution of request | Voters

Auto categorization upon resolution of request

Eric Colley

The idea being once we move a ticket to a resolution status it will then read all notes + resolution and verify the Type, Subtype, and Item.

March 7, 2025

Kurt Beard

We set this up with Flows a few weeks ago. Our reporting on the back end of tickets has improved. No more wondering whether "I can't print" is a computer, server, or printer hardware issue.

Mark Alayev

Hi Eric! You can do that now using Flows. Please set up a flow that looks at the appropriate boards / queues and status and then under Actions >> Actions >> Magic >> Auto Categorization