Currently, when service tickets are converted to project tickets in the Thread Inbox, they remain visible and require manual intervention to be cleared from the Inbox. The request is for a backend process or workflow enhancement that automatically removes these project tickets from the Inbox immediately upon conversion, eliminating the need for manual cleanup.

Benefits:

• Saves time by reducing manual resync and view toggling steps

• Minimizes Inbox clutter, helping users stay organized

• Prevents confusion and missed follow-ups caused by outdated ticket views