Automatic status change when scheduling a thread in Planner
J
Jennifer Hendel
Summary:
Add the ability to set a ticket status automatically when a thread is dragged onto a time slot in Planner (for example, New → Scheduled).
Current behavior:
Dragging a thread onto a time slot in Planner assigns it if needed, creates a 30-minute plan, and writes a schedule entry to the PSA. The ticket's status is not changed. Status automation has no event for scheduling or planning, so technicians have to change the status separately, either through the card's right-click menu or by opening the thread.
Requested behavior Add a "Thread is scheduled in Planner" event to Status automation (Admin → Automation → Status automation). It would be configured per board, like the existing events, with a Set ticket status to dropdown listing that board's PSA statuses. Events left on "Not set" would keep today's behavior.