We have ticket templates/workflows built into our HaloPSA so that specific things happen on tickets that have specific Category 1 values - So we don't really want Thread to auto-categorize on ticket creation. However, we would love for Thread to auto-categorize on ticket completion/closure to make sure the resolution category is set correctly. For us, Category 2 is our resolution category but Thread only acts on Category 1. Would love to see that expanded.