Change the way the "Create new channel per ticket" Handles in Teams | Voters

Change the way the "Create new channel per ticket" Handles in Teams

complete

Griffin Steinman

It would be better if the channel created was something more clear rather than a long string. Seems the system could be imporved

July 25, 2023

Ricky Balmaceda

marked this post as

complete

We’ve made updates that cover this request (sometimes in a slightly different way than originally suggested). Marking this as completed, but if there’s still more we can do here, please submit a follow-up request.

Derek Gabriel

Just based on the feature name, I assumed that we'd get a new channel with the name of the thread (ID# would work nicely) and then all the interactions we peform would be encapsulated in the channel, and when the thread is completed, the channel would be deleted automatically to 'clean up'.