Co-Managed Technician Access in Thread Inbox
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Bryan Chapman
MSPs often collaborate with internal IT teams of co-managed clients. To facilitate this collaboration, MSPs want to invite co-managed technicians/agents to the Thread Inbox. However, it's crucial that these invited co-managed technicians only have access to their specific company's tickets, ensuring they cannot view or interact with tickets from outside their company.
Logan Edmonds
I desperately need this for clients under comanaged services for small one man band IT Comanaged deals!
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William Hunt
I just wanted to add that lack of this feature is slowing/reducing our adoption of inbox. We have co-managed clients and pods that are specific to specific sets of customers and we need to be able to limit access to groups of accounts per user and default access to none until provided.
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Eric Robinson
Would love this to become reality.
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Ricky Balmaceda
Merged in a post:
Disable proactive messaging for techs who are on restricted boards
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Griffin Steinman
This would ensure that techs who are not on a restricted board would not receive threads that are on that board
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Abiud Guzman
This would be great if this could be done without Streamline IT
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Frank Vitetta
What seems to work for us is actually creating a separate workspace for that co-managed client.
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Cody Muncy
Frank Vitetta Are you incurring extra charges for the extra workspace?
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Frank Vitetta
Cody MuncyI don't believe we were, but since my comment they've did away with the additional workspaces, so the method is no longer valid.
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Gavin Dickinson
an extension on this would be to allow client internal teams access to only their tickets on their specific sevicce board(s)