Co-Managed Technician Access in Thread Inbox
B
Bryan Chapman
MSPs often collaborate with internal IT teams of co-managed clients. To facilitate this collaboration, MSPs want to invite co-managed technicians/agents to the Thread Inbox. However, it's crucial that these invited co-managed technicians only have access to their specific company's tickets, ensuring they cannot view or interact with tickets from outside their company.
F
Frank Vitetta
What seems to work for us is actually creating a separate workspace for that co-managed client.
G
Gavin Dickinson
an extension on this would be to allow client internal teams access to only their tickets on their specific sevicce board(s)