CoPilot: Auto-Prioritize and Categorize based on ticket fields and thread characteristics
complete
M
Marc Rosa
Customers have shared that they'd love to customize both categories and priorities based on ticket properties.
For both Auto-Prioritization and Auto-Categorization, customers tell us that they'd like to act on 'source':
- Disable priorities or rank low email alerts from a specific source
- Auto-categorize a certain source as 'junk'
For Auto-Prioritize, customers frequently want to increase the priority for a certain customer (Company = ACME) or for a VIP contact (contact type = VIP).
Sources include the following: Source, Company, company type, contact type, priority
R
Ricky Balmaceda
complete
We’ve made updates that cover this request (sometimes in a slightly different way than originally suggested). Marking this as completed, but if there’s still more we can do here, please submit a follow-up request.