Custom Channel Flow
complete
R
Ricky Balmaceda
marked this post as
complete
We’ve made updates that cover this request (sometimes in a slightly different way than originally suggested). Marking this as completed, but if there’s still more we can do here, please submit a follow-up request.
A
Albert Lotito
especially useful because several techs might be assigned as resources and but there can be only one ticket owner. 
Also: touches on RACI Matrixes.