Allow users to customize the actions section of the ChatGenie Slack Bot alerts. This includes the ability to modify or remove default actions, add new action buttons, and tailor the alert layout to specific workflows. For example, users could streamline alerts to a concise 1–2 line format and include only relevant buttons such as 'View Ticket' and 'Assign Ticket'. Customization options should provide flexibility in formatting, fields displayed, and available interactions to better support organizational use cases.